This version is out of date, covering development from v5.0.0 to v5.12.2. It is maintained here only for inbound reference links from elsewhere.

Jump to the current version of aTbRef.

Tinderbox Icon

Reporting Problems

Technical Support is at Eastgate are located in Boston (US East Coast).

Support should be your first port of call if your have problems with the app: registration/stability/file corruption/etc.

The various web resources like the TB forum and wiki are of more use in a 'how to' context, but note that:

If you need communication urgently, email tech support.

Note that Eastgate are a small company so don't have 24/7 staff, though users generally report very fast turnaround from support. If contacting support, in assessing how soon you may expect a reply do bear in mind your local time difference from Boston and things like national holidays.

Possible relevant notes (via "Similar Notes" feature):

A Tinderbox Reference File : Install, Uninstall, Support and Registration : Reporting Problems